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Make in Jharkhand BPO and Global Capability Centre (GCC) Policy 2024-2030

Shaping the Future of Global Outsourcing

The Jharkhand BPO and Global Capability Centre (GCC) Policy 2024 is a forward-thinking initiative designed to position the state as the top destination for Business Process Outsourcing (BPO) and Global Capability Centres (GCCs). As global companies seek optimal locations for their operational hubs, Jharkhand is poised to become the preferred choice for both outsourcing services and high-value capability centres.

With the “Make in Jharkhand” initiative, the state aims to build a world-class ecosystem that attracts international investments, fosters innovation, and secures its leadership in the global outsourcing sector. Backed by strong infrastructure, a strategic location, and a skilled talent pool, Jharkhand is primed to become a global hub for BPO services and GCC operations, driving economic growth and advancing digital transformation.

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Vision for 2030
Jharkhand as a Global Leader in BPO and GCCs

By 2030, Jharkhand aims to become India’s leading destination for BPO and GCC investments. The vision includes the following key objectives:
  • Creating 100,000 jobs in the BPO and GCC sectors statewide, with a focus on driving growth in Tier-2 and Tier-3 cities for inclusive development.
  • Attracting ₹20,000 crores in investments, solidifying Jharkhand as the prime location for both BPOs and high-end GCCs focused on innovation, research, and development.
  • Establishing dedicated GCC and BPO Parks in cities like Varanasi, Nagpur, and Nashik, featuring state-of-the-art infrastructure, innovation labs, and collaborative workspaces.
  • Positioning Jharkhand as a global innovation hub by attracting GCCs from Fortune 500 companies, capitalizing on the state’s robust digital infrastructure and skilled talent pool.

Mission
Building a Global Outsourcing and Capability Centre Ecosystem

Make in Jharkhand’s mission is to foster a thriving ecosystem for BPOs and Global Capability Centres (GCCs), positioning the state as a global leader in outsourcing. The policy aims to:
  • Attract large-scale investments, establishing Jharkhand as a hub for BPO services and GCC operations worldwide.
  • Promote digital inclusion by encouraging BPO and GCC establishments in Tier-2 and Tier-3 cities, ensuring balanced growth across regions.
  • Empower global corporations to set up their GCCs in Jharkhand, tapping into the state’s skilled workforce, advanced technological infrastructure, and innovation-driven environment.
  • Strengthen skill development initiatives to build a talent pipeline that meets the increasing demands of high-value BPO and GCC services.

Key Strategies
Building a Future-Ready Jharkhand

The Jharkhand BPO and GCC Policy 2024 provides a strategic roadmap that integrates high-value BPO services and Global Capability Centres. The key objectives include:

  1. Positioning Jharkhand as a Preferred GCC Hub: The state aims to attract global corporations to establish their Global Capability Centres (GCCs), focusing on advanced services such as R&D, data analytics, finance, software development, and AI/ML solutions.
  2. Creating Employment Opportunities: The policy aims to generate 1 lakh jobs by 2026 in the BPO and GCC sectors, with a strong emphasis on offering opportunities for women, differently-abled individuals, and youth.
  3. Attracting Investments: Jharkhand targets attracting ₹20,000 crores in investments from both domestic and international companies, promoting growth in traditional BPO services as well as high-value GCC operations.
  4. Developing World-Class Infrastructure: The state will establish dedicated BPO and GCC parks, equipped with cutting-edge infrastructure, incubation spaces, and innovation labs to support global corporations and BPO service providers.
  5. Enhancing Skill Development for GCCs: Focus will be placed on skill development programs that build expertise in high-end IT services, research, software development, and other specialized capabilities needed for successful GCC operations.

Strategic Focus Areas
Accelerating BPO and GCC Growth in Jharkhand

To achieve its vision, Make in Jharkhand has identified several strategic focus areas that will drive the development of a global outsourcing ecosystem:

World-Class GCC and BPO Parks

Jharkhand will establish specialized parks for BPOs and GCCs in key cities such as Varanasi, Nagpur, and Nashik. These parks will offer plug-and-play infrastructure, high-speed internet connectivity, and collaborative spaces to cater to the needs of global companies and outsourcing service providers. The GCC parks will be equipped with customized infrastructure to support the creation of innovation hubs, R&D centers, and advanced analytics operations.

Promoting High-Value GCCs

Jharkhand aims to become a global hub for Global Capability Centres (GCCs), drawing top-tier international companies. The policy will provide incentives to businesses that establish GCCs focused on high-value services such as AI/ML, data analytics, blockchain, finance, and software development. With its strong digital infrastructure and skilled talent pool, Jharkhand will empower GCCs to drive innovation and offer advanced support services to global operations.

Generating Inclusive Employment

The policy aims to generate 1 lakh jobs in the BPO and GCC sectors by 2030. Companies that hire women, differently-abled individuals, and underrepresented groups will receive special incentives, promoting inclusive employment growth. The expansion of BPO and GCC operations in Tier-2 and Tier-3 cities will support balanced regional development.

Attracting Investments

To attract substantial investments in BPO and GCC operations, Jharkhand will provide a range of fiscal and non-fiscal incentives. The goal is to secure ₹20,000 crores in investment by 2026, establishing Jharkhand as a prime destination for both traditional outsourcing services and advanced GCC operations.

Advanced Skill Development for GCC Operations

Jharkhand will partner with top educational institutions and global corporations to create advanced skill development programs. These initiatives will focus on upskilling youth and professionals in areas such as data analytics, AI/ML, R&D, and high-value finance services, ensuring the state has a future-ready workforce equipped to meet the evolving needs of global GCCs.

Incentives for BPO and GCC Investments

The Jharkhand BPO and GCC Policy 2024 offers a comprehensive set of incentives to attract investments, promote skill development, and foster innovation in both BPO services and GCC operations.

Incentive TypeDetails
Subsidy on Capital Investment₹1.05 – ₹1.25 lakh per seat based on location, with an additional 10% subsidy for women and differently-abled employees.
State GST Reimbursement100% SGST reimbursement for BPO/ITeS and GCC units for a period of 5 years.
Interest Subsidy5% interest subsidy for 5 years, capped at ₹1 crore per unit.
Power Incentives30% subsidy on power bills for 5 years, capped at ₹30 lakhs per unit.
Human Capital Investment Subsidy₹3,000 per employee per month for training, with a maximum limit of ₹15 lakhs per annum.
Stamp Duty Exemption100% exemption on stamp duty for lease/sale agreements.
ESI/EPF Reimbursement100% reimbursement of ESI/EPF for employees domiciled in Jharkhand, for up to 3 years.
Internet Connectivity Incentive50% reimbursement of internet bandwidth/leased line costs, capped at ₹2 lakhs per year.
Subsidy on Rent₹20 per sq. ft. per month on rent, with a maximum limit of ₹50 lakhs over 5 years.
BPO and GCC Parks Development Incentive25% capital subsidy on infrastructure investment in Greenfield BPO and GCC parks.
Marketing Support50% reimbursement for participating in domestic and international exhibitions (₹3-6 lakhs per event).
Quality Certification Reimbursement75% of the cost for obtaining quality certifications, capped at ₹10 lakhs per unit.

Ease of Doing Business
Streamlined Approvals and Regulatory Support

Jharkhand is dedicated to facilitating ease of business for BPO and GCC companies through a Single Window Clearance system, streamlining all necessary approvals and processes. The policy will also amend the Jharkhand Shops and Commercial Establishment Act to permit three-shift operations and allow women to work night shifts, supporting 24/7 global operations while upholding safety standards.

The state ensures that all approvals and clearances will be processed within specified timelines, positioning Jharkhand as a business-friendly hub for global outsourcing and GCC investments.

Conclusion
Jharkhand Leading the Global BPO and GCC Revolution by 2030

The Jharkhand BPO and GCC Policy 2024 aims to position the state as India’s leading destination for outsourcing and global capability centres. By 2030, Jharkhand will become a hub for high-value GCC operations and BPO services, offering global corporations the infrastructure, talent, and innovation ecosystem required for their success.

Make in Jharkhand invites global investors, BPO leaders, and multinational corporations to join this transformative journey and contribute to building a digitally empowered and economically vibrant Jharkhand.

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About Make in Jharkhand

Make in Jharkhand is a Public Benefit Corporation (PBC) committed to positioning Jharkhand as a dynamic force in global economic collaboration. With strategic partnerships spanning the USA, Europe, Australia, African Union, KSA, China, India, Qatar, Saudi Arabia, Türkiye, and the UAE, we focus on key sectors such as energy, technology, agriculture, and finance. Our mission is to adopt global best practices, drawing from successful economic models to foster inclusive and sustainable development. By aligning with forward-thinking strategies, Make in Jharkhand aims to accelerate economic diversification, empower communities, and promote responsible growth. Leveraging Jharkhand’s geographic strengths and rich resources, we seek to attract high-impact investments, fuel innovation, and elevate the state’s global economic standing — in line with the government’s vision for a connected, tech-driven future.

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